Up to 24 Hrs. I read their terms and conditions and agreed to them however Air transat cancelled my flights and now say that although their terms and conditions clearly stated that if THEY cancelled my flight I would be entitled to a full refund they were now saying that they are not going to do that. ECO BUDGET. prior to departure. Full Payment. You can call Air Transat at (877) 872-6728 toll free number, fill out a contact form on their website www.airtransat.com, or write a letter to Air Transat A.T. Inc, 300 Léo-Pariseau, Suite 1200, Montreal, Quebec, H2X 4C2, Canada. Right to reimbursement or re-routing: Air Transat is a Canadian airline based in Montreal, Quebec. UK- Canada. 3. I eventually spoke with an Air Transat Customer Service supervisor on the phone, and she said the company would only issue a credit, even after I explained my legal rights. £250pp per ticket. I've emailed and phoned about a refund but it is always declined. Contact Air Transat customer service. Tell us what you'd like to do and what you want from your holiday and we'll create a tailor made itinerary. My flight was cancelled May 2020 from UK to Canada, I rebooked for July 2020 that was also cancelled. If you have any queries about your flights, your holiday, these Terms and Conditions or if you need to contact us for any other reason, please get in touch using the following: 100% non refundable. ECO FLEX. The COVID-19 Pandemic caused Air Transat to cancel my flight to Dublin, Ireland, and rightfully so. All complaints and comments regarding your recent travel experience with Air Transat may be registered with the US Department of Transportation's Aviation Consumer Protection Division (ACPD) by the following methods: By Mail: Aviation Consumer Protection Division, C-75 U.S. Department of Transportation 1200 New Jersey Ave, S.E. 4. These rules state: 3.2. I would NOT recommend using Air Transat as they have ZERO respect for their customers. Air Transat Customer Service: Local Phone Numbers For any request to a reservation, a price quote, or modification in booking, please contact our customer service at 1-877-TRANSAT (872-6728) 4 a.m. - 11 p.m. (EST), 7 days a week. Founded in 1986, it is the country's third-largest airline, operating scheduled and charter flights, serving 60 destinations in 25 countries. Right to reimbursement or re-routing: I spent an hour on the phone today to a women who laughed constantly when I asked for a refund. £125** £100** £200** Changes* None permitted. Deposit. They cancelled our flight due to COVID19 and do not give us the full refund and only offer a voucher. £150* Return Cancellation. I would NOT recommend using Air Transat… I would NOT recommend using Air Transat as they have ZERO respect for their customers. I booked air transat direct for a… I booked air transat direct for a return flight Dublin to Toronto. £100pp per sector. Air Transat is owned and operated by Transat A.T. Inc., having access to a fleet of 38 aircraft. If you want to have an immediate enquiry, you can contact us during our call centre hours on 0207 616 9187.--Contact information These rules state: 3.2. But they will not provide a refund as I have requested. If the chargeback fails either initially or at a later date should Air Transat dispute the chargeback then if you paid by credit card then proceed to claiming a refund under S75 where your credit card provider is also liable. Her name is Anahi. Trip Verified | Very disappointed with the customer service of Air Transat. £150* Free of Charge. 100% non refundable. Air Transat operate out of the UK under EU Regulations EC 261/2004 and C(2020)1830 (Covid update). Air Transat operate out of the UK under EU Regulations EC 261/2004 and C(2020)1830 (Covid update). One way Cancellation. CLUB. Air Transat is a thief This airline is a scam. ECO STANDARD. 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